GENERAL CONDITIONS OF SALE ON SERAFINISHOP.COM
1. INTELLECTUAL PROPERTY
The "Serafini sport" brand, like all other brands whether figurative or not, and all other distinctive signs, trade names, service marks, commercial names and designations, illustrations, images, logos, registered and unregistered designs, copyrights and patents (intellectual property), reproduced on our products, on the e-commerce site, on accessories and packaging, whether registered or not, is and remains the exclusive property of Royal Trading S.r.l. Any reproduction, even partial, as well as any modification or use of intellectual property, for any reason and in any form, without our express prior permission in writing, is absolutely prohibited, as is also prohibited any combination or use in conjunction with any other brand, symbol, logo and more generally with any other distinctive symbols capable of forming a complex symbol.
2. NAME OF THE SITE AND OWNERSHIP
The present General Conditions of Sale ( "General Conditions of Sale" or, alternatively, "GCS"), govern the offer and sale of Products distributed through the website www.serafinishop.it ( "Site") by ROYAL TRADING S.r.l. Via Isaac Newton 62-52100 Arezzo VAT and tax code: N° 01313280511.
Scope of the application of GCS
2.1 The offer and sale of the Products on the Site constitutes a distance contract governed by Chapter I, Title III (art. 45 and seq.) of the Legislative Decree 6 September 2005, no. 206 ("Consumer Code") and the Legislative Decree 9 April 2003, no. 70, which includes the rules of the electronic trade.
2.2 The present General Conditions of Sale apply to all contracts concluded with ROYAL TRADING on the website.
2.3 The General Conditions of Sale may be modified at any time. Any changes and/or new conditions will be in force from the moment of their publication on the Website under "General Conditions of Sale". Users are therefore advised to access the Website regularly and to consult the latest version of the General Conditions of Sale before making any purchase.
2.4 The applicable General Conditions of Sale are those in force on the date of submission of the purchase order.
2.5 The present General Conditions of Sale do not regulate the sale of products by parties other than ROYAL TRADING that are present on the site through links, banners or other hyperlinks. Before engaging in commercial transactions with these parties it is necessary to check their conditions of sale.
2.6 It is the responsibility of the user to carefully read the present General Conditions of Sale, which ROYAL TRADING makes available under "General Conditions of Sale" on the Site. He may store and reproduce this, as well as any other information that ROYAL TRADING provides on the site, both before and during the purchase process.
3. PURCHASES ON THE SITE
3.1 The purchase, pursuant to clause 4 below, is permitted to users who fulfill the role of consumer, as well as those who do not fulfill this role. Legal persons may only make a purchase on the condition that they have reached the age of eighteen.
3.2 Under art. 3, paragraph I, letter a) of the Consumer Code, it is to be reminded that legal persons fulfill the role of consumer when, in relation to the purchase of Products, they act for purposes neither business, commercial, professional, or even artisanal.
3.3 ROYAL TRADING reserves the right to refuse or cancel orders that come (i) from a user with whom it has an ongoing legal dispute; (ii) from a user who has previously violated these GCS and/or conditions and/or terms of the purchase agreement with ROYAL TRADING; (iii) by a user who has been involved in any type of fraud and, in particular, in fraud related to credit card payments ; (iv) by users who have issued false, incomplete, or inaccurate identification data, either by not submitting documents requested by ROYAL TRADING promptly, or else by submitting invalid documents.
4. REGISTERING ON THE SITE
4.1. Registration with the Site is free. To register for the Site the user must complete the appropriate form, by entering their name, address, place and date of birth, telephone number, email address and password and clicking the [Send] button.
Registration on the site, by opening a personal account, allows the registered user ( "Registered User") to:
- save and edit their own data;
- access all information relating to orders and returns;
- follow the order status;
- manage their personal data and update it at any time;
- benefit from dedicated services that can be activated from time to time (eg. display of their "wish list" etc);
- express their consent to the processing of their personal data to enable Royal Trading S.r.l. to send a newsletter.
4.2 The registration credentials (email address and password) must be stored with extreme care and attention. They can be used only by the user and cannot be given to third parties. The user must keep them secret and ensure that no third party has access to them. The user must also agree to immediately inform Royal Trading via email at the address firstname.lastname@example.org or by telephone no. 0575 98 40 71, in case of suspected or known false use or improper disclosure of such data.
4.3 The Registered User guarantees that the personal information provided during the registration process on the Site is complete and accurate and agrees to keep Royal Trading S.r.l. indemnified and defended against any damages, indemnity obligations and/or penalties arising from and/or in any way connected to the violation by the user of the Site's registration rules or to the storage of login credentials.
5. CANCELLING OR CHANGING AN ORDER
To change or cancel an order please contact ROYAL TRADING within and no later than 24 hours from the submission of the order, via email to email@example.com or by telephone at +39 0575 984 071, ALWAYS giving the reference number.
6. INFORMATION ON ORDER STATUS AND SHIPPING
At the moment of shipping, the User will receive the tracking number at the email address indicated in the order with which they will be able to track their purchases on the courier's website or through the call-centre of the same.
7. INFORMATION ON INVOICES, CREDIT, REQUIRED COPIES OF DOCUMENTS AND MODIFICATION OF RECORDS
To request copies of tax documents and/or modifications of records, the User must contact ROYAL TRADING by email at firstname.lastname@example.org or by phone at +39 0575 984071, ALWAYS remember to indicate the type and the number of the document which requires copying and/or correction.
8. PAYMENT METHOD
Purchases made on serafinishop.com are safe and guaranteed and the user can choose to pay in one of the following ways:
- Payment with Advance Bank Transfer
- Payment with Credit Card
- Payment via Paypal
- Cash on delivery (for Italian customers only) at an extra cost of €5
8.1 Payment by advance bank transfer
If paying by advance bank transfer, the order will be handled only after confirmation of the crediting of the total amount.
Payment must be made within 5 working days from the date of order. For a correct and quick handling of the order, the Customer must indicate the order number, date, name and surname of the Customer in the payment description.
After this deadline, the order will be automatically cancelled.
The availability of the selected product will be assessed at the time payment is received.
The bank transfer shall be addressed to:
ROYAL TRADING S.r.l. Via Isaac Newton 62-52100 Arezzo
IBAN: IT 57 N 05034 14100 0000 0000 1586
8.2 Payment with credit card
If the User chooses to pay by credit card, the reference bank will authorize the payment amount of your purchase. In case of cancellation, ROYAL TRADING will request the cancellation of the transaction and the cancellation of the amount committed.
The release times depend exclusively on the banking system. Once the cancellation of the transaction has been effected, ROYAL TRADING will not be held responsible in any way for delays and/or damages caused by the banking system.
ROYAL TRADING reserves the right to request additional information from the User or for copies of documents proving the ownership of the card used.
In case of refusal, ROYAL TRADING reserves the right to not accept the conclusion of the contract. ROYAL TRADING is unable to access any personal data relating to the owner of the card at any time during the purchase process by credit card since the information is transmitted directly to the site of the bank that handles the transaction, which is a protected site.
8.3 Payment by PayPal
Upon choosing the PayPal payment method, the User will be redirected to a PayPal page and the payment will be executed according to the process indicated therein.
The information provided on the PayPal site will not be shared with ROYAL TRADING but will be managed directly by the same.
In case of cancellation of the order or non-acceptance by ROYAL TRADING, the amount will be refunded to your PayPal account.
ROYAL TRADING will not be held responsible in any way for delays and/or damages at this stage.
9. SHIPPING AND COSTS
The cost of shipping is borne by the user and will be calculated automatically by the system according to the items included in the order .
10. DELIVERY TIMES
Orders will be managed by ROYAL TRADING S.r.l. from Monday to Friday from 9:00 to 16:00. Orders placed after 16:00 on Friday and during the weekend will be managed on the next working day.
In the case of a first order, ROYAL TRADING reserves the right to ask the bank to contact the customer's bank to approve the payment. This request could cause a slight delay in the delivery of your first order.
Italy - Standard 3-4 working days - Express 1-2 working days
Europe - Standard 3-5 working days - Express 2 working days
Outside EU - Standard 3-6 working days
In every case the delivery date is merely an indicator and it is in no way binding for ROYAL TRADING.
Upon confirmation of the purchase by the customer, a business relationship is enacted that obliges the customer to pick up the merchandise at the time of delivery. If for any reason the customer does not collect the goods, the customer will be charged for postage and storage costs and this will be deducted from any eventual refund from ROYAL TRADING.
11. ORDER STATUS
We remind customers that they can check the status of their order by sending an email to email@example.com, or by calling Customer Service and stating the name and the order number or by logging into their account if they are registered users.
You cannot cancel or modify an order that has already been "shipped."
12. RIGHT OF WITHDRAWAL
The right of withdrawal is regulated by current legislation art. 64 of the Consumer Code, as amended by LEGISLATIVE DECREE 21 February 2014, n. 21.
The User who the fulfills the role of Consumer referred to in section 3.2 is entitled to terminate the contract for any reason and without penalty within 20 working days from the placing of an order, and without incurring any costs other than those provided for in article 56, paragraph 2, and article 57 of that decree.
The full text of the Consumer Code, updated on 16 September 2015,
is available at:
Note: Those who purchase with VAT-ID may not exercise the right of withdrawal.
13. RETURNS AND REFUNDS
If you are a "registered User," it will be possible to request a return from your personal account.
If you do not have an account, however, it will be possible to make a return by clicking on "Request a Return," which is present on all pages at the bottom of the page.
Once the return has been approved by Royal Trading S.r.l., you will receive an email with all the necessary information for returning the product.
Royal Trading S.r.l. reserves the right to refuse the return or to request additional information, photos or other elements about the product to be returned before accepting this refund.
The goods must be returned within 20 days of the shipment of the order.
Refunds will be managed once the return which you have sent has been received and accepted.
For orders paid by credit card or PayPal, the payment will be cancelled and re-credited to your current account at your bank.
If the order was paid on delivery, it will be necessary for you to communicate your bank details to us to enable the transfer of the amount to be repaid.
The timing for any reimbursements can vary from bank to bank, so they are not dependent on the activity of Royal Trading S.r.l.(generally the re-crediting takes place within 7 days of receipt of return).
14. LOSS OF THE RIGHT OF WITHDRAWAL
The User loses the right of withdrawal and the consequent right to reimbursement in the case that ROYAL TRADING ascertains the existence of at least one of the following conditions:
- Use (even partial) of the goods and any consumables;
- Lack of external packaging and/or original interior packaging;
- Absence of product components (accessories);
- Damage to the product for reasons other than transportation
In the above cases ROYAL TRADING will arrange to return the items to the User and debit shipping costs.
15. APPLICABLE LAWS
15.1 The purchase contract concluded on the Site is governed by the Italian law.
15.2 Subject to the application to Consumers who do not have their habitual residence in Italy, who may have more favourable or binding provisions according to the law of their country of habitual residence, in particular in relation to the deadline for exercising of the right of withdrawal and/or the deadline for the return of the Products in case of the exercise of this right, the procedures and formalities of communication thereof and in the legal guarantee of conformity.
15.3 Note that in the case of the consumer, any dispute concerning the application, implementation and interpretation of the present General Conditions of Sale, the court of the user's place of residence or chosen domicile shall be in charge. In the case that the user is not a consumer, any dispute concerning the application, implementation and interpretation of the present General Conditions of Sale is the exclusive domain of the court of Arezzo.
15.4 Any user who is resident in an EU member state other than Italy may, furthermore, also have access, in any dispute concerning the application, implementation and interpretation of the present General Conditions of Sale, to the European procedure established for modest disputes, by Regulation (EC) no. 861/2007 of the Council, 11 July 2007, provided that the amount in dispute does not exceed, excluding interest, entitlements and expenses, Euro 2,000.00. The text of the regulation is available on the website www.eur-lex.europa.eu.
16. Notice to consumers - Online Dispute Resolution (ODR)
In compliance with the provisions of art. 14 of the EU Regulations 524/2013/EU, the Consumer is informed that, as an alternative to court litigation, both the consumer and Royal Trading S.r.l. may utilize online dispute resolution as an alternative by filing a complaint via the platform established by the European Commission.
This tool can be used by the European consumer to resolve any dispute relating to, and/or arising from, contracts of sale for goods and services stipulated in the network in a non-judicial manner.
The platform is available at the following link (http://ec.europa.eu/consumers/odr/).
Royal Trading will be contactable at the following address:
For any clarification you can contact us at the email address published herein.
For any suggestions, complaints and / or reports, you can write to firstname.lastname@example.org
TEL: +39 0575 984071
ROYAL TRADING S.r.l. Via Isaac Newton 62-52100 Arezzo
VAT-ID and tax code N° 01313280511